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In April 2024, Microsoft announced upcoming price increases for Dynamics 365 products from 1st October 2024. This date is approaching, and I have not found any announcement (yet) that there was a change of plan....Read Now

A lot of prospects that we talk to keep telling us: "We don't have any reporting. We want reports on our business." But when we delve into it, it's not very clear what they really want ...

Business leaders tend to think of Microsoft Power Apps and Microsoft Dynamics 365 CRM as two separate entities, driving a decision tree around using one or the other. ...

I make no apologies for going back to the very real issue of legacy debt, the situation where organisations are still using out-of-date Dynamics CRM versions that are no longer supported by Microsoft ...

My friend’s son has just joined his dad’s very successful building company. It’s an old school operation, heavily reliant on a network of friendships and relationships for bringing in business - with every transaction, contract and project plan printed out and stored in boxes and filing cabinets ...

We have talked previously about the fear that many organization leaders have of leaping into the Customer Relationship Management (CRM) world of Microsoft Dynamics 365. For, while they recognise the need to improve their customer flow, they are often nervous about “derailing” a successful operation ...

In our previous blog, we discussed why customers are your most important asset – and how a Customer Relationship Management system can radically improve each aspect of the lifecycle through finding, engaging and servicing to retention. Now, we want to go deeper ...

What makes a business successful? Great products, inspiring leadership, the best people, the right strategy and flawless execution. All of these things, of course ...

We have talked before about the value for money of Microsoft Power Apps to small and medium Non-Profit organisations. With the lower costs of Power Apps compared to Microsoft Dynamics 365, plus the steep discounts that are offered to Non-Profits, this is a magnificent way to drive down costs, improve efficiency and build a future-proof set-up ...

We’ve talked before about the importance of the flexibility and scalability of Microsoft Dynamics 365, but I often wonder if executives really see the sheer potential of this aspect of the CRM platform.....